Template policy — review with your legal advisor before launch.
Return window
You can request a return within 7 days of delivery of your order. The delivery date is taken from the courier's tracking record.
Who can return
A return is accepted when:
- The laptop is faulty or not working as expected (dead on arrival or a fault found during the return window).
- The laptop is not as described — for example a different specification, or cosmetic condition clearly worse than its condition grade.
- You received the wrong item.
- You've changed your mind — subject to the condition requirements below.
Condition of returned items
To be eligible, the return must:
- Include the laptop, the charger and everything listed under "What's included" on the product page.
- Be in the same condition as delivered — no new scratches, dents, cracks, liquid damage or missing parts.
- Not have been opened, repaired or modified (including RAM or storage upgrades).
- Be free of passwords and account locks — please sign out of all accounts, disable Find My on a Mac, and remove any BIOS or login passwords you set.
Please back up and then erase your personal data before sending the laptop back. We securely wipe every returned laptop, but we are not responsible for data left on it.
Non-returnable cases
We can't accept a return when:
- The request is made after the 7-day return window. (Hardware faults after this period are handled under our warranty.)
- The laptop has physical or liquid damage that occurred after delivery.
- Parts or accessories are missing or have been swapped.
- The laptop has been opened, repaired or modified by anyone other than us.
- The item was sold as "final sale" or "non-returnable" on its product page.
- Software, licences or digital products that have been activated.
How to return
- Contact us with your order number and the reason for the return. Photos or a short video help when reporting a fault or damage.
- Approval. We confirm eligibility and share a return authorisation and instructions, usually within one business day.
- Pickup. We arrange a courier pickup from your address where the PIN code is serviceable. Otherwise, we'll share instructions for sending it to us.
- Packing. Pack the laptop securely — ideally in the original box — with the charger and all accessories.
- Inspection. Once received, we inspect the laptop, normally within 2–3 business days, and confirm the outcome by email.
Return shipping costs
- Faulty, not as described or wrong item: return shipping is free.
- Change of mind: a return shipping fee may be deducted from your refund. The amount is confirmed before pickup.
Refunds
After a successful inspection, refunds are issued to the original payment method:
- UPI, cards, net banking and wallets (paid via Razorpay): we initiate the refund within 2 business days of approval. Your bank or card issuer typically credits it within 5–7 business days, though some banks take longer.
- Cash on delivery (if offered): refunded by bank transfer or UPI to an account you nominate, within 5–7 business days of approval.
You'll receive an email when the refund is initiated. If you haven't received it within 10 business days, please contact us with your order number.
Exchanges
If you'd prefer a different laptop, we'll process a return and you can place a new order. If the new laptop costs less, the difference is refunded; if it costs more, you pay the difference.
If an inspection fails
If the returned laptop doesn't meet the conditions above, we'll explain what we found with photos. You can choose to have it shipped back to you, or we may offer a partial refund where appropriate.
Your statutory rights
This policy does not affect your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.