Template policy — review with your legal advisor before launch.
Where we deliver
We deliver to serviceable PIN codes across India through trusted courier partners. You can check whether we deliver to your PIN code at checkout. If your area isn't serviceable, please contact us — we'll try to find an alternative.
Dispatch time
- Most orders are dispatched within 1–2 business days of payment confirmation.
- Orders placed after business hours, on Sundays or on public holidays are processed on the next business day.
- Before dispatch, every laptop gets a final check and is packed with protective padding.
If there's any delay in dispatching your order, we'll let you know by email or phone.
Delivery estimates
Once dispatched, typical delivery times are:
| Destination | Estimated delivery after dispatch |
|---|---|
| Same city / metro cities | 2–4 business days |
| Rest of India | 4–7 business days |
| Remote areas, North-East and islands | 7–10 business days |
These are estimates, not guarantees. Deliveries can be delayed by weather, local restrictions, festivals or courier issues outside our control.
Shipping charges
Shipping charges, if any, are shown clearly at checkout before you pay. Free shipping applies where stated on the site or at checkout. Cash on delivery, where available, may carry an additional fee, also shown at checkout.
Tracking your order
When your order ships, you'll receive an email with the courier name and tracking number. You can also check the status any time on our track order page or from your account.
Receiving your order
- Please make sure someone is available to receive the parcel at the delivery address. Couriers may ask for an OTP or ID.
- Check the outer packaging before accepting. If the box is visibly damaged, torn or appears tampered with, you can refuse delivery or note the damage with the courier.
- We recommend recording a short unboxing video. It isn't mandatory, but it makes any damage or missing-item claim much faster to resolve.
Damaged in transit
If your laptop arrives damaged:
- Contact us within 48 hours of delivery with your order number.
- Share photos of the outer box, the packaging and the damage (and your unboxing video if you have one).
- Keep all packaging until the claim is resolved.
We'll arrange a pickup and, once the damage is confirmed, send you a replacement of the same or equivalent specification or a full refund — at no cost to you. All shipments are insured.
Missing items or wrong product
If something listed under "What's included" is missing, or you received a different laptop, contact us within 48 hours of delivery. We'll resolve it with a replacement, the missing item or a return under our returns policy.
Failed delivery
If delivery fails because the address was incorrect or nobody was available after multiple attempts, the parcel is returned to us. We'll contact you to arrange re-delivery (re-shipping charges may apply) or a refund of the order amount less any shipping costs incurred.
Address changes
You can change the delivery address before the order is dispatched by contacting us. After dispatch, changes may not be possible.